This should interest you all:
Dan: Welcome to Ladbrokes Live Chat. How may I help you?
Ahmad: I want to close my account
Ahmad: I have spent 2 long chat sessions and been shafted
Ahmad: hello?
Ahmad: are you awake?
Ahmad: this is what I mean
Ahmad: you csn't even bother to respond
Dan: I am here. Please have patience as we cannot always respond straight away.
Ahmad: and when you do nothing happens anyway
Ahmad: why respond at all then?
Dan: I am here to help sir. Would you like my assistance?
Ahmad: well what do you think?
Ahmad: I have told you I am not happy with the level of service so I want to close my account
Dan: I can see you are unhappy, but I can assure you I am here to help. You just need to have some patience while I respond.
Dan: I can close the account for you no problem.
Dan: Can I ask what lead to the decision? Did you experience any issues I can address or help you with?
Ahmad: read my last 2 chat sessions
Ahmad: this company is too greedy
Dan: I will do this now.
Dan: One moment please.
Ahmad: they want you to continue wagering every bonus you ever get!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So you never get the money or any money to withdraw EVER!
Dan: One moment please.
Ahmad: I will give you time to read it all, please read carefully
Dan: The account has now been closed for you. Should you wish to open it again at any-time then please contact us and we can do this for you.
Ahmad: hahaha
Ahmad: i would never open an account if that is your bonus policy
Ahmad: are you claiming it is correct what has happened?
Ahmad: if so I think you will soon be hearing from the gaming board
Ahmad: as far as i am aware what you are doing is highly ILLEGAL
Dan: I can address any questions you may have.
Ahmad: duping customers into thinking they have a bonus to claim and not informing them of the fact that they must continue the wagering of bonuses ALREADY COMPLETELY LOST!
Ahmad: right then you can answer my query
Dan: Do you have an example of this to look at on the system?
Ahmad: which you have chosen to ignore because you cannot be bothered to READ what has gone on
Ahmad: yes
Ahmad: i got the £25 free
Ahmad: I lost it
Ahmad: I got the £50 match
Ahmad: I lost it
Ahmad: I got £12.50 free for the 150% bonus
Ahmad: I LOST IT
Ahmad: and i mean i made my balance go down to exactly 0.00 every time
Ahmad: so when I got my £11 win on the spins....
Ahmad: instead of only having to wager that x30......
Ahmad: I had to wager something like over £2000!!!!!!
Ahmad: because apparently I had to wager for all previous bonuses given too!
Ahmad: that is ILLEGAL!
Ahmad: it is not in your own terms and conditions for starters and even if it was that would be illegal anywayt
Ahmad: that's like saying if i lost a horse race bet I must keep betting until i have all the money i have lost back for every bet I have placed in history or i don't get my money!
Dan: I have checked the live chat and we did not inform you that you had to wager a playthrough if the bonus had already been used and there was a zero balance. Who informed you that this was the case?
Ahmad: when i was playing I had at 1 point exactly £100
Ahmad: when i checked my banking screen it showed that only £26 was withdrawable
Ahmad: £74 was bonus funds
Ahmad: that £74 had to be wagered a further 30 times
Dan: Okay, this sounds like the way it should be so far.
Ahmad: no
Ahmad: you don't understand
Dan: If you had bonus funds, then the playthrough as to be met.
Dan: as = has.
Ahmad: when it shows £74 is bonus funds it means it must be wagered x 30
Ahmad: i had only won £11
Ahmad: so if i had £100 after a good few spins the maximum that bonus funds amount should have been by then was £5 which had to be wagered x30 NOT 74!!!!
Dan: The play-through would be all of the playthroughs for all the bonuses you received, if you had any winnings or funds left over from those bonuses.
Ahmad: yes well THAT is illegal
Ahmad: you cannot keep tying bonuses to each other
Dan: Where have you got that you have to wager x74 sir? It is x30.
Ahmad: no it is £74 i had to wager x30
Ahmad: after each bonus is used as soon as the bonus reaches 0 that bonus is FINISHED
Ahmad: therefore how you can then continue to tax people for the same bonus after it is used up is beyond me
Dan: It was the original bonus amount x30. Any winnings you have only affects the playthrough in regards to whether you have the funds to meet the playthrough. The playthrough requirement does not change the more you win. It only changes in the sense that you have less of it the more you wager.
Ahmad: but i assure you it is illegal
Ahmad: what do i have to do to make you understand?
Dan: There is nothing illegal about our promotions sir.
Ahmad: right offer 1
Ahmad: you get a bonus, you lose
Ahmad: why do the wagering requirement get carried forward to offer 2?
Ahmad: THAT is illegal
Dan: Because you don't just have the playthrough of the initial bonus. You then have a further play-through added on top. This means if you receive a few bonuses with a few playthroughs it becomes considerably high to meet.
Ahmad: or impossible
Ahmad: which is why it is stupid
Ahmad: and a rip off
Ahmad: and illegal
Dan: Impossible does not mean illegal or a rip off. I also would not say that meeting the conditions are impossible.
Ahmad: they are when you have £11 and need to wager over £2000 with it!!!!!
Ahmad: then you lose that and the next bonus comes with even more requirements
Ahmad: it is simply stupid
Ahmad: every bonus becomes worthless
Ahmad: only a brainless fool would continue
Dan: Can I ask why you did not read the Terms & Conditions so that you were aware of the play-throughs before you claimed?
Ahmad: do you honestly think that if people understood this is happening they would bother with Ladbrokes?
Dan: If you were unhappy with the terms of the promotion, you had the option to claim or not.
Ahmad: because, in all honesty, I thought more of Ladbrokes
Ahmad: you have simply become like that criminal Paddy Power
Ahmad: what you are doing is nothing short of robbery or monetary rape
Dan: We are sorry to hear that you feel this way, however, all promotions for online casinos have terms & conditions. Some of these terms & conditions are designed to make you play the bonus on the service. This is a business after all, and customers have an opportunity to walk away with winnings.
Ahmad: you cannot expect customers to be happy when you tie every bonus to each other with such high wagering requirements, you give them no chance
Dan: It is not robbery, as you are getting £25 for free, as this is one of our promotions. You have to expect that a gaming company would attach some conditions to this, otherwise they would not have a business.
Ahmad: if i was to 'win' £10 now on more free spins I would need to wager around £3000 to get that £10!
Ahmad: you might as well make it x1000000
Ahmad: sorry but you are crooks
Ahmad: Ladcrooks
Dan: I understand you are unhappy with our bonuses, but it is your choice if you wish to go for them. You cannot admit that you did not check the conditions and then claim about them afterwards.
Dan: claim - complain.
Dan: Apologies.
Ahmad: don't try to blame me for your company's greed
Ahmad: spare me the sanctimony
Dan: There is no blame being made for anything. I am simply stating that you had an opportunity to know what you were applying for before you applied for it.
Ahmad: you call this a business? No one who fully understood these terms and conditions would deposit a penny
Ahmad: I'm afraid I simply do not agree with these carried over wagering requirements and if you are not intelligent enough to understand WHY it is a rip off, that is your problem. I simple will not put more money into a company who I know every bonus I get from this point onwards will need to be wagered about x300!
Ahmad: simply*
Ahmad: if you were to be fair, you would reset all wagering requirements after each bonus is used up
Ahmad: each offer should be completely separate
Ahmad: and you know you would not use this company yourself if you could, knowing this
Ahmad: you would be an idiot if you did, frankly
Ahmad: as I am not an idiot, I have closed my account
Dan: Apologies sir, but the bonuses are what they are and should be checked before you claim. Do you have anything else I can assist you with?
Ahmad: no but you should take my advice if you wish to grow as a company
Ahmad: because you will shrink otherwise
Dan: Thank you for chatting with me. Your feedback is appreciated, please click on the "End Chat" button in the top right corner to help us improve our service. Goodbye.
Chat session has been terminated by the site operator.
Ladcrooks
-
Ruler of The World
- Senior Member
- Posts: 2110
- Joined: Thu Jul 26, 2012 12:51 pm
-
Ruler of The World
- Senior Member
- Posts: 2110
- Joined: Thu Jul 26, 2012 12:51 pm
Oh look! Titchno has gone all gobby against me after I defended him so many times in the past!
Well, young lad, I might have lost loads of money gambling but at least I had hopes of winning things, yet you pay money to watch Newcastle United play football and everyone else knows how often they win things, that's a far bigger waste in my opinion!
Well, young lad, I might have lost loads of money gambling but at least I had hopes of winning things, yet you pay money to watch Newcastle United play football and everyone else knows how often they win things, that's a far bigger waste in my opinion!
-
Roll_With_It_Russ
- Senior Member
- Posts: 783
- Joined: Tue Dec 20, 2011 10:51 pm
PmslRuler of The World wrote:This should interest you all:
Dan: Welcome to Ladbrokes Live Chat. How may I help you?
Ahmad: I want to close my account
Ahmad: I have spent 2 long chat sessions and been shafted
Ahmad: hello?
Ahmad: are you awake?
Ahmad: this is what I mean
Ahmad: you csn't even bother to respond
Dan: I am here. Please have patience as we cannot always respond straight away.
Ahmad: and when you do nothing happens anyway
Ahmad: why respond at all then?
Dan: I am here to help sir. Would you like my assistance?
Ahmad: well what do you think?
Ahmad: I have told you I am not happy with the level of service so I want to close my account
Dan: I can see you are unhappy, but I can assure you I am here to help. You just need to have some patience while I respond.
Dan: I can close the account for you no problem.
Dan: Can I ask what lead to the decision? Did you experience any issues I can address or help you with?
Ahmad: read my last 2 chat sessions
Ahmad: this company is too greedy
Dan: I will do this now.
Dan: One moment please.
Ahmad: they want you to continue wagering every bonus you ever get!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So you never get the money or any money to withdraw EVER!
Dan: One moment please.
Ahmad: I will give you time to read it all, please read carefully
Dan: The account has now been closed for you. Should you wish to open it again at any-time then please contact us and we can do this for you.
Ahmad: hahaha
Ahmad: i would never open an account if that is your bonus policy
Ahmad: are you claiming it is correct what has happened?
Ahmad: if so I think you will soon be hearing from the gaming board
Ahmad: as far as i am aware what you are doing is highly ILLEGAL
Dan: I can address any questions you may have.
Ahmad: duping customers into thinking they have a bonus to claim and not informing them of the fact that they must continue the wagering of bonuses ALREADY COMPLETELY LOST!
Ahmad: right then you can answer my query
Dan: Do you have an example of this to look at on the system?
Ahmad: which you have chosen to ignore because you cannot be bothered to READ what has gone on
Ahmad: yes
Ahmad: i got the £25 free
Ahmad: I lost it
Ahmad: I got the £50 match
Ahmad: I lost it
Ahmad: I got £12.50 free for the 150% bonus
Ahmad: I LOST IT
Ahmad: and i mean i made my balance go down to exactly 0.00 every time
Ahmad: so when I got my £11 win on the spins....
Ahmad: instead of only having to wager that x30......
Ahmad: I had to wager something like over £2000!!!!!!
Ahmad: because apparently I had to wager for all previous bonuses given too!
Ahmad: that is ILLEGAL!
Ahmad: it is not in your own terms and conditions for starters and even if it was that would be illegal anywayt
Ahmad: that's like saying if i lost a horse race bet I must keep betting until i have all the money i have lost back for every bet I have placed in history or i don't get my money!
Dan: I have checked the live chat and we did not inform you that you had to wager a playthrough if the bonus had already been used and there was a zero balance. Who informed you that this was the case?
Ahmad: when i was playing I had at 1 point exactly £100
Ahmad: when i checked my banking screen it showed that only £26 was withdrawable
Ahmad: £74 was bonus funds
Ahmad: that £74 had to be wagered a further 30 times
Dan: Okay, this sounds like the way it should be so far.
Ahmad: no
Ahmad: you don't understand
Dan: If you had bonus funds, then the playthrough as to be met.
Dan: as = has.
Ahmad: when it shows £74 is bonus funds it means it must be wagered x 30
Ahmad: i had only won £11
Ahmad: so if i had £100 after a good few spins the maximum that bonus funds amount should have been by then was £5 which had to be wagered x30 NOT 74!!!!
Dan: The play-through would be all of the playthroughs for all the bonuses you received, if you had any winnings or funds left over from those bonuses.
Ahmad: yes well THAT is illegal
Ahmad: you cannot keep tying bonuses to each other
Dan: Where have you got that you have to wager x74 sir? It is x30.
Ahmad: no it is £74 i had to wager x30
Ahmad: after each bonus is used as soon as the bonus reaches 0 that bonus is FINISHED
Ahmad: therefore how you can then continue to tax people for the same bonus after it is used up is beyond me
Dan: It was the original bonus amount x30. Any winnings you have only affects the playthrough in regards to whether you have the funds to meet the playthrough. The playthrough requirement does not change the more you win. It only changes in the sense that you have less of it the more you wager.
Ahmad: but i assure you it is illegal
Ahmad: what do i have to do to make you understand?
Dan: There is nothing illegal about our promotions sir.
Ahmad: right offer 1
Ahmad: you get a bonus, you lose
Ahmad: why do the wagering requirement get carried forward to offer 2?
Ahmad: THAT is illegal
Dan: Because you don't just have the playthrough of the initial bonus. You then have a further play-through added on top. This means if you receive a few bonuses with a few playthroughs it becomes considerably high to meet.
Ahmad: or impossible
Ahmad: which is why it is stupid
Ahmad: and a rip off
Ahmad: and illegal
Dan: Impossible does not mean illegal or a rip off. I also would not say that meeting the conditions are impossible.
Ahmad: they are when you have £11 and need to wager over £2000 with it!!!!!
Ahmad: then you lose that and the next bonus comes with even more requirements
Ahmad: it is simply stupid
Ahmad: every bonus becomes worthless
Ahmad: only a brainless fool would continue
Dan: Can I ask why you did not read the Terms & Conditions so that you were aware of the play-throughs before you claimed?
Ahmad: do you honestly think that if people understood this is happening they would bother with Ladbrokes?
Dan: If you were unhappy with the terms of the promotion, you had the option to claim or not.
Ahmad: because, in all honesty, I thought more of Ladbrokes
Ahmad: you have simply become like that criminal Paddy Power
Ahmad: what you are doing is nothing short of robbery or monetary rape
Dan: We are sorry to hear that you feel this way, however, all promotions for online casinos have terms & conditions. Some of these terms & conditions are designed to make you play the bonus on the service. This is a business after all, and customers have an opportunity to walk away with winnings.
Ahmad: you cannot expect customers to be happy when you tie every bonus to each other with such high wagering requirements, you give them no chance
Dan: It is not robbery, as you are getting £25 for free, as this is one of our promotions. You have to expect that a gaming company would attach some conditions to this, otherwise they would not have a business.
Ahmad: if i was to 'win' £10 now on more free spins I would need to wager around £3000 to get that £10!
Ahmad: you might as well make it x1000000
Ahmad: sorry but you are crooks
Ahmad: Ladcrooks
Dan: I understand you are unhappy with our bonuses, but it is your choice if you wish to go for them. You cannot admit that you did not check the conditions and then claim about them afterwards.
Dan: claim - complain.
Dan: Apologies.
Ahmad: don't try to blame me for your company's greed
Ahmad: spare me the sanctimony
Dan: There is no blame being made for anything. I am simply stating that you had an opportunity to know what you were applying for before you applied for it.
Ahmad: you call this a business? No one who fully understood these terms and conditions would deposit a penny
Ahmad: I'm afraid I simply do not agree with these carried over wagering requirements and if you are not intelligent enough to understand WHY it is a rip off, that is your problem. I simple will not put more money into a company who I know every bonus I get from this point onwards will need to be wagered about x300!
Ahmad: simply*
Ahmad: if you were to be fair, you would reset all wagering requirements after each bonus is used up
Ahmad: each offer should be completely separate
Ahmad: and you know you would not use this company yourself if you could, knowing this
Ahmad: you would be an idiot if you did, frankly
Ahmad: as I am not an idiot, I have closed my account
Dan: Apologies sir, but the bonuses are what they are and should be checked before you claim. Do you have anything else I can assist you with?
Ahmad: no but you should take my advice if you wish to grow as a company
Ahmad: because you will shrink otherwise
Dan: Thank you for chatting with me. Your feedback is appreciated, please click on the "End Chat" button in the top right corner to help us improve our service. Goodbye.
Chat session has been terminated by the site operator.
Bookies must thank u for all the new terminals u have brought them to rip even more tits off pmsl
Enjoying life to the max!
I'll be back
I'll be back
-
trayhop123
- Senior Member
- Posts: 4901
- Joined: Tue Jan 22, 2008 9:21 pm
- Location: leicester
matilda is right ,,,,,,,,,, theres a laddys tv advert currently doing the rounds offering a free sign up tonight 10quid bonus
but if you look closely at the bottom of the screen , im sure it says something about having to gamble it 99 times ????? ,,,,,,, shurlyshummishtake????
i must have read it wrong , but if im right where's the incentive in that ? ,,,,,,,,,
but if you look closely at the bottom of the screen , im sure it says something about having to gamble it 99 times ????? ,,,,,,, shurlyshummishtake????
i must have read it wrong , but if im right where's the incentive in that ? ,,,,,,,,,
Little discipline = BIG issue
**** ****
**** ****
