Paddy Power is SHIT
Posted: Thu Jun 13, 2013 6:42 am
Is this acceptable service?
Troy N Hi, my name is Troy N. How may I help you?
You can you put me through to live casino help please?
Troy N I can help you with that Ahmad
Troy N What is the problem?
You the issue I asked about earlier
You still unresolved, no update
Troy N Could you confirm the amount of the last deposit made into your Paddy Power account please?
You £40
Troy N thanks
Troy N this issue has been sent on to the Casino network for you Ahmed. We're waiting to hear back from them
Troy N We will contact you via email the second they contact us
Troy N apologies for any delay
You I'll believe THAT when I see it
Troy N Ok. Is there anything else I can help you with?
You Can you give me a time frame please?
Troy N it should be later today but I don't know how busy they are themselves. they work on a queue based system
You so if I don't receive an email within 24 hours?
You What does thst tell me?
You that you are all useless?
You because I have had promises of emails many times before over other issues and I am STILL waiting for them!
Troy N I do apologise for that I assure you will be contacted once we hear back from them. The issue is being investigated for you
You well that's all well and good but can you not see my point and accept that I am still waiting for promises from your colleagues
You ?
Troy N I can see this issue is being looked at for you yes
You Well I simply don't believe in Paddy Power customer service based on previous broken promises
You I think I am well within my rights to feel that way
Troy N If I could speed this up for you I'd be happy to but unfortunately we have to wait to hear back from the network
You when you prove that you offer decent service it might be believable
Troy N I appreciate that completely Ahmed
You well you still have not answered my question
You IF I receive no response within 24 hours, what does that prove?
Troy N That the network hasn't responded to us yet
You oh so you shift the blame
You typical
Troy N We are having this looked into for you and will contact you once we hear back
Troy N I can only apologise for any delay
You I have asked you for a time frame
You a time where there are no excuses
You no blame shifting
You there has to be a time limit
You this cannot go on forever
Troy N its usually within 24 hours
Troy N but I do not work for the network I don't know how busy they are
Troy N I can only give an estimate
You right but tell me a period whereby even you would say it is unacceptable
You your lack of response speaks volumes
You because you simply DO NOT CARE
Troy N I'm sorry you feel that way
You because, the fact is, PADDY POWER CUSTOMER SERVICE IS TRASH
Troy N Ok
You Well it is
You because I am STILL WAITING for PREVIOUS PROMISED RESPONSES!
You Points to note:
Troy N I do apologise for that
You 1. Customer service DO NOT CARE
You 2. Customer service are RUDE and OBNOXIOUS
Troy N What were the other issues Ahmad?
You 3. Customer service are GREEDY
You 4. Customer service are TOTALLY UNREASONABLE
You it is your job to find out what the previous issues are
You you read emails and live chats and see for yourself
Troy N ok when did you contact us about these issues? What were they in relation to?
You you may be good but you have to realise that your colleagues have FAILED MISERABLY
You Why should I now rummage around finding dates just to satisfy your curiosity?
You find out in your own time, not mine
You I have spent my time already
You WASTED
Troy N Ok I don't want to waste anymore of your time
You yes because it is convenient for you to say that
You because you are just another of Paddy Powers "No Men"
You if in doubt, give them nowt - that is your company policy
You absolute UTTER RUBBISH
You you cannot even give a definite timeframe for a response and you sit there giving me attitude
You PATHETIC
Troy N I've gone throguh some previous chats but can't see any outstanding issues here
Troy N through*
You best of all, because you know your service is trash, you don't even have the facility to email the transcript to yourself
Troy N Without any further information there's not much else I can do
Troy N We'll be in contact once we've heard back about your Live Casino issue
Troy N Take care. Feel free to contact us with any further queries Ahmad
Troy N has disconnected.
Troy N Hi, my name is Troy N. How may I help you?
You can you put me through to live casino help please?
Troy N I can help you with that Ahmad
Troy N What is the problem?
You the issue I asked about earlier
You still unresolved, no update
Troy N Could you confirm the amount of the last deposit made into your Paddy Power account please?
You £40
Troy N thanks
Troy N this issue has been sent on to the Casino network for you Ahmed. We're waiting to hear back from them
Troy N We will contact you via email the second they contact us
Troy N apologies for any delay
You I'll believe THAT when I see it
Troy N Ok. Is there anything else I can help you with?
You Can you give me a time frame please?
Troy N it should be later today but I don't know how busy they are themselves. they work on a queue based system
You so if I don't receive an email within 24 hours?
You What does thst tell me?
You that you are all useless?
You because I have had promises of emails many times before over other issues and I am STILL waiting for them!
Troy N I do apologise for that I assure you will be contacted once we hear back from them. The issue is being investigated for you
You well that's all well and good but can you not see my point and accept that I am still waiting for promises from your colleagues
You ?
Troy N I can see this issue is being looked at for you yes
You Well I simply don't believe in Paddy Power customer service based on previous broken promises
You I think I am well within my rights to feel that way
Troy N If I could speed this up for you I'd be happy to but unfortunately we have to wait to hear back from the network
You when you prove that you offer decent service it might be believable
Troy N I appreciate that completely Ahmed
You well you still have not answered my question
You IF I receive no response within 24 hours, what does that prove?
Troy N That the network hasn't responded to us yet
You oh so you shift the blame
You typical
Troy N We are having this looked into for you and will contact you once we hear back
Troy N I can only apologise for any delay
You I have asked you for a time frame
You a time where there are no excuses
You no blame shifting
You there has to be a time limit
You this cannot go on forever
Troy N its usually within 24 hours
Troy N but I do not work for the network I don't know how busy they are
Troy N I can only give an estimate
You right but tell me a period whereby even you would say it is unacceptable
You your lack of response speaks volumes
You because you simply DO NOT CARE
Troy N I'm sorry you feel that way
You because, the fact is, PADDY POWER CUSTOMER SERVICE IS TRASH
Troy N Ok
You Well it is
You because I am STILL WAITING for PREVIOUS PROMISED RESPONSES!
You Points to note:
Troy N I do apologise for that
You 1. Customer service DO NOT CARE
You 2. Customer service are RUDE and OBNOXIOUS
Troy N What were the other issues Ahmad?
You 3. Customer service are GREEDY
You 4. Customer service are TOTALLY UNREASONABLE
You it is your job to find out what the previous issues are
You you read emails and live chats and see for yourself
Troy N ok when did you contact us about these issues? What were they in relation to?
You you may be good but you have to realise that your colleagues have FAILED MISERABLY
You Why should I now rummage around finding dates just to satisfy your curiosity?
You find out in your own time, not mine
You I have spent my time already
You WASTED
Troy N Ok I don't want to waste anymore of your time
You yes because it is convenient for you to say that
You because you are just another of Paddy Powers "No Men"
You if in doubt, give them nowt - that is your company policy
You absolute UTTER RUBBISH
You you cannot even give a definite timeframe for a response and you sit there giving me attitude
You PATHETIC
Troy N I've gone throguh some previous chats but can't see any outstanding issues here
Troy N through*
You best of all, because you know your service is trash, you don't even have the facility to email the transcript to yourself
Troy N Without any further information there's not much else I can do
Troy N We'll be in contact once we've heard back about your Live Casino issue
Troy N Take care. Feel free to contact us with any further queries Ahmad
Troy N has disconnected.