Ladbrokes Scum

Ruler of The World · Post by **Ruler of The World** » Tue Apr 30, 2013 12:36 am

Latest scratchcard promo is shit, yet they are so tight with the cards! Read this chat transcript, should explain all. Used a fake name!

Paul: How can I help?

Adriano: Tell me how to get these fools to behave properly

Adriano: In 1 shop I was told your latest shop promotion was FINISHED!!!

Adriano: It clearly states on the back of every scratchcard that the promotion ends on the 5th of May

Adriano: It was also clearly advertised outside the shop

Adriano: There are laws against false advertising

Adriano: The point is, customer services who I called TWICE about this, did NOTHING

Adriano: Therefore this shop manager/joker got away with speaking to me like I was nobody

Paul: We are sorry you feel that way.

Adriano: Feeling sorry doesn't make things right I'm afraid

Adriano: I had been in this shop 1 week earlier and denied a scratchcard then for the same reason as he gave at first today, "We don't have any"

Adriano: IF you didn't HAVE ANY, you should not have the posters up!

Adriano: I will have to report this store to the ASA I'm afraid, unless something is done

Adriano: not to mention the Gaming Board

Paul: The shop that you were in will have a shop manager who manages the shop.

Paul: They are responsible for dealing with those issues on a day to day basis.

Adriano: yes I was told to go and speak with him but what is the point when I live 6 miles away and the maximum value of a scratchcard is £20 matched!?

Paul: We appreciate your frustration but they are the people who deal with their shops so you will need to raise any issues you have had directly with them.

Adriano: If they were at all concerned about how they treat their customers that guy from tonight would get a good talking to and I'd be able to pick up a scratchcard from a more local shop

Adriano: With all due respect, I am not a tramp who is going to go all the way back to Hounslow for the sake of a scratchcard

Adriano: Your staff are at fault

Adriano: 1. Last week I should have got my scratchcard there and then

Adriano: 2. Today I was LIED TO

Paul: As advised you will need to take this up with the shop in question.

Adriano: 3. Customer Service is completely pointless since you refuse to do anything

Paul: They will be able to assist you with this as they deal with the shop.

Adriano: 4. I am asked to PROVE the time when I qualified for the scratchcard

Adriano: the shop deal with the shop?

Adriano: you're not making much sense here either

Paul: The issue you have is with the shop side of the business.

Adriano: Ladbrokes is Ladbrokes as far as I am concerned

Paul: You are talking to the online casino side and we do not know what has happened with this.

Adriano: Well I have just told you what happened

Adriano: the man was a smug little idiot

Paul: The best course of action you can take is to take this up with the shop manager who will know much more about it.

Adriano: challenging me to get in touch with CS

Adriano: as if he thinks he is Jesus or something

Paul: That is an issue you will need to raise with them.

Adriano: With whom?

Adriano: Why should I go out of my way to a shop for something that is not in any way my fault?

Adriano: You are effectively encouraging me to go to one of your shops and start a fight

Paul: Well that is not the answer.

Adriano: I am asking for the peaceful solution

Paul: You should explain that you have an issue and find out how to pursue it.

Adriano: My friend, this is ONE SCRATCHCARD we are talking about!!!!

Paul: If you find that you cannot deal with the manager then ask them what the next step is.

Adriano: That idiot told me to get lost!

Adriano: He told his colleague to "Don't answer him" because he is so thick that he doesn't know the word IGNORE

Adriano: I'm afraid this simply won't do

Adriano: If I see that guy again and he continues to speak that way to me I will put him through the shop window

Adriano: Then you have some lovely promotional visions outside your shop

Paul: Please dont use language like that or this chat will terminate and the police will be advised.

Adriano: I am being treated like a mug by your staff

Paul: If you wish to make a complaint then follow the right procedure and please to do so but don't use threateno9ing language.

Adriano: Your member of staff is rude and insulting towards me yet you continue to tell me to go back there!

Adriano: I don't want to go back there! It is my right not to go back there and my right to ask you to settle matters internally

Paul: You can make a call or send an email if you do not wish to go.

Adriano: I have already emailed

Adriano: I was not threatening anyone, I was just telling you if I returned and he continued, what would happen

Paul: And have you received a reply to your email?

Adriano: LOL as if

Adriano: it takes 3 days a time

Adriano: worse than William Hill

Paul: Then you will need to wait for a response to your query.

Adriano: All over 1 scratchcard

Adriano: times must be hard at Ladbrokes

Adriano: That's why you hire scum I guess

Paul: Please refrain from using such language

Adriano: LOL please refrain from hiring such STAFF!

Adriano: believe me if you saw that clown on CCTV you would NOT be impressed

Paul: Is there anything else I can assist you with?

Adriano: you can stop taking sides

Adriano: its obvious you are siding with this imbecile who you've never seen or heard deal with a customer

Paul: You have been advised of the correct course of action to take with regards to this issue.

Paul: If there is nothing else I can assist you with then then the chat will terminate.

Adriano: I have told you

Adriano: If that mouthy little fool starts I will finish

Paul: Thank you

Paul: Thank you for chatting with me. Your feedback is appreciated, please click on the "End Chat" button in the top right corner to help us improve our service. Goodbye.

Paul: Have another question? Why not try using our online help for explanations on payment methods, bet types, sports rules and more!

Chat session has been terminated by the site operator.

HornyNick · Post by **HornyNick** » Tue Apr 30, 2013 12:54 am

LOL. please post this ( and background info) over at digital spy, i seriously cant wait for thier responses.

Drpepper · Post by **Drpepper** » Tue Apr 30, 2013 12:45 pm

Didn't realise the cash matches were back... thanks for the heads up lol

Ruler of The World · Post by **Ruler of The World** » Tue Apr 30, 2013 2:07 pm

Not cash matches. you have to 'win' £50 and present a ticket to them in order to get 1. Utter shit.

Spyder · Post by **Spyder** » Tue Apr 30, 2013 7:57 pm

He's got a point though, you might as well have rung the pot noodle hotline and complained to them....

Ladbrokes online casino and their chain of shops are bound to be different phone lines for CS.

Ruler of The World · Post by **Ruler of The World** » Wed May 01, 2013 3:49 am

Yes genius but I had already called shop CS twice before this!

JG · Post by JG » Wed May 01, 2013 9:36 am

"Paul: Please dont use language like that or this chat will terminate and the police will be advised."

This is the point where he wriggles out.

You should have said "If you terminate this conversation I will track you down and kill you"

I reckon you'd nearly got him. He was on the verge of cracking, but he played the old police card. If you do feel police intervention is problematic, simply carry some yellow spray paint and zap 'em. No one ever gets arrested by the boys in yellow.

If you follow these tactics through even the Pot Noodle helpline will cave in and discipline the idiot manager.

Ruler of The World · Post by **Ruler of The World** » Wed May 01, 2013 10:32 pm

Have you had your house painted lately JG? Or been sniffing glue? Do you realise making such threats can actually land you in serious strife? They can track us down! Are you also another one of the naive crew who don't understand why I was suddenly made a VIP casino member when I had my big win in 2010?

Ladbrokes have very clever people pulling the strings - of their customers' arms and legs!

trayhop123 · Post by **trayhop123** » Thu May 02, 2013 12:05 pm

reading between the lines ,,,,,,,,,,,, is their something on pot noodle ?

Spyder · Post by **Spyder** » Sat May 04, 2013 9:29 pm

I notice I got a 'few' credits from somewhere? Lol

pound · Post by **pound** » Sun May 05, 2013 11:25 am

Paul: As advised you will need to take this up with the shop in question.

I have found this to be very true lol

I only go in 3 laddies.
1st one i went in on friday,I ask for a scratchcard as i allways do,They give me a 2 pound free plays one allready scratched,he had a wad of 2 pound ones all scratched off lol
I said i know what happened to the rest and he just laughed,friendly banter and no problem by me as it wasnt my regular lads.

shop 2 which is my local,Sorry no scratchcards unless you win 50 or more lol (i make a sharp exit)

shop 3 i hardly use,youngish Bloke behind counter and is very friendly and loves the banter and was very welcoming in giving me 3 scratchcards for doing nothing

i got a 20,10,10

Now using that shop as my local

Shop around ruler of the world,You will get cunts at 1 shop and next shop will be the most helpfull staff going