IOU Problem Again!

MrRed · Post by **MrRed** » Wed Aug 01, 2012 11:58 am

Basically I'm owed £80 due to a hopper tamper alarm going off
Had £90 bank it payed down to £80 then alarmed

Usual took details call when collectors been

Just called and they say no claim has been upheld so no money
Also say no record of there been any fault with said machine

Now an engineer must have come out to sort that out

So what next?

Usually if under say £30 ish I would write this off but it's £80 and I'm not happy

Gamestec surprisingly!!!

Scott · Post by **Scott** » Wed Aug 01, 2012 12:03 pm

Could you ring gamestec yourself? Chances are the pub has been paid and their trying it on?

MrRed · Post by **MrRed** » Wed Aug 01, 2012 12:13 pm

Was gonna do that mate yes
Will ring them in a bit
Anyone know the correct number to ring?

BFK · Post by **BFK** » Wed Aug 01, 2012 12:15 pm

Chances are it was switched on the next morning and fixed itself and the staff had it away.

I get videos on every IOU now, showing location, error and staff on shift.

Scott · Post by **Scott** » Wed Aug 01, 2012 12:28 pm

You got to turn it off and on yourself, even if they tell you can't i still would!

MrRed · Post by **MrRed** » Wed Aug 01, 2012 12:32 pm

No I definately turned it off and on myself straight away still alarmed
And I went in the next day and it was still off

Scott · Post by **Scott** » Wed Aug 01, 2012 12:45 pm

Fair enough, i was talking in general, i'm surprised how many don't take this simple action, plenty of times it clears the blockage, best just to ring them yourself i reckon mate.

Scott · Post by **Scott** » Wed Aug 01, 2012 12:46 pm

MrRed wrote:Was gonna do that mate yes
Will ring them in a bit
Anyone know the correct number to ring?

Take the number off the sticker would be best? Or google it?

MrRed · Post by **MrRed** » Wed Aug 01, 2012 12:49 pm

Yeah done it mate gonna ring them in a bit

pfc657 · Post by **pfc657** » Wed Aug 01, 2012 6:46 pm

had the same thing with a claremount , months n months i pestered them then i just gave up

ridye · Post by **ridye** » Thu Aug 02, 2012 12:27 am

I actually don't put a single coin or note into a machine recently until I've checked where the plug socket is, some can be pretty much impossible to get to!

The most common problem for me at the moment is the neon notey and when you press 'Collect' nothing happens, everything just seems to freeze. No alarm either or message on the screen apart from your bank.

A quick off and on at the wall and the notey is happy enough to pay out notes again and the hopper happy enough to chuck out coins! Weird.